Terms and Conditions
WEBSITE USE & CONDUCT
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. We endeavour to give you the information you need but Lia and Olive Distribution does not guarantee descriptions to be completely accurate and denies all liability. We apologise in advance for any misrepresentation. All prices, descriptions, and pictures can change without notice.
Should you have a complaint about the products that you receive through our site, please contact us via the ‘Contact’ page and include your full name, your e-mail address, details of your complaint and, if applicable, your order number. We aim to handle any complaints fairly, confidentially, quickly and effectively.
Our site is copyrighted and no part of it (including images, text, descriptions or intellectual property) may be reproduced without our written permission.
PLACING AN ORDER
By placing an order through our site, you warrant that: You are legally capable of entering into binding contracts; you are at least 18 years old; the information that you have provided to us for the purpose of ordering or purchasing Products is correct; and the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Products ordered.
USE & SECURITY
You are personally responsible for your use of this website and the account provided to you by Lia and Olive Distribution website and you agree to notify us immediately of any unauthorised use or breach of security.
All payment transactions through Lia and Olive Distribution website are processed via a secure online payment gateway and details are not stored on our servers. Payment can be made by Paypal or using most credit cards and debit cards. Payment for your goods will be debited and cleared from your account upon dispatch of our order.
We are not liable for any delay or non–delivery due to validation checks or if we are unable to obtain authorisation of payment.
AVAILABILITY & DELIVERY
We endeavour to dispatch your order on the day of receipt of the same provided your order is received before 2.30pm. If your order is received after this time or is received over the weekend or on a bank or public holiday, then it will be dispatched the next business day. During periods of excessive demand or under other exceptional circumstances these time indications may increase.
In the unlikely event a product you have ordered is out of stock, we will get in touch as soon as possible. You will be welcome to a full refund or to hold for the item to come back into stock (if this is possible within a reasonable amount of time). In the case of a multiple item order, we will deliver the remainder of your items and refund the outstanding amount.
CHANGES TO DELIVERY ADDRESS, METHOD OF PAYMENT AND INFORMATION ON YOUR ACCOUNT
When ordering from our website, you can contact us to give us a different delivery address or change your method of payment. You can also e-mail us through our website to: Select a different delivery address Change your method of payment Change your address, telephone number, other contact details.
PLACING AN ORDER
When you place an order you will be asked to check all your details before placing your order. Once your order is placed you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted (your order constitutes an offer to us to buy a product). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/misdelivered. The contract between us is formed once we send you this Dispatch Confirmation.
Accepted Payment Methods – Online Orders
• Visa Debit
• Visa Electron
On some occasions, orders or parts of an order may be cancelled by our system due to:
• Problems with processing payment information
• Unavailability of the item(s)
• Inability to deliver to address provided
• Your request for cancellation
• Duplication of the orders
If you would like to cancel your order please e-mail: firstname.lastname@example.org with your order number. If your order has already been dispatched, we will notify you of this fact. Then once you receive the item(s), please return them in accordance with the Returns Procedure below.
We hope you are delighted with your order, but if you are not satisfied with the goods you ordered, you have the right to cancel the contract with us within 7 working days of receipt of the goods. Please contact us on 01738 646780 for an RA number (Returns Authorisation Number), Monday to Friday between 9am and 5pm.
Unfortunately returned items not accompanied by a RA number will not be accepted and will be sent back to you.
Please post the parcel back to us within 14 days of receiving your goods, and clearly mark returned packages as ‘Returned Goods’ – this helps to speed up the returns process and avoid unnecessary customs charges. Your items must be returned unused and in the same condition that you received them. We ask that you return items in their original packaging, where this is not possible, the packaging you use must be fit for purpose.
Provided the goods are received according to this procedure, we will reimburse the cost of the goods within 30 days of receiving your returned goods.
Where applicable product seals should not be removed. We will not accept return of goods that we reasonably believe have been used. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund. The only exception to this is in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Returned goods will be exchanged or refunded to your original method of payment (minus the delivery cost and any other relevant costs incurred).
Any item returned outside the 14 days, not in its original condition - damaged, soiled, altered, without original seal in place, etc - will not be accepted, cannot be refunded / exchanged and will be sent back to you.